We thought we would answer your FAQ’s to make sure you are fully informed to make the right decision regarding purchasing aids like Tenura’s range.

Who is Tenura?  

Tenura is a brand that manufacturers and sells products to help complete small daily tasks. Tenura products are designed with the disabled and elderly in mind but are perfect for anyone, especially those wanting to continue living independently.

What are your Opening Times?

Day	Opening Times	Closing Times
Monday to Thursday	08:30	17:30
Friday	08:30	17:00
Weekends	Closed	Closed

Please note, bank holidays and other public holidays may differ from the times above. For specific holiday dates, subscribe to our blog and be the first to know.

What makes Tenura’s Living Aids the best on the market?

The products are made from silicone and are Non-Toxic. These qualities make them great for any food preparation areas like kitchens. When using our Tenura anti-slip mats, the kitchen can be kept more hygienic due to the easy to wipe down the surface of silicone and its antimicrobial properties. It is an essential feature of our products as they are targeted towards children, the disabled, and the elderly who are more vulnerable and less immune to diseases. So, keeping a tidy, clean kitchen is paramount to their health. Another great use of the anti-slip mats includes placing them under chopping boards to avoid unwanted movement, and our anti-slip coasters keep your drink from being knocked over due to the silicones' grippy surface.

We also have been in the industry for over 20 years, so we know our stuff!

Are Tenura products suitable for me?

If you have difficulty grasping items due to a condition such as arthritis, then Tenura products can be incredibly useful in your daily life. We have things that can help you at home, your office or when out and about. You can explore the Tenura range on our website.

Our products are the best on the market and have unrivalled quality and benefits. For example, our products are microwave and dishwasher safe, but sadly our competitors can’t say the same.

Tenura products boast the following properties:

• Non-toxic
• 100% silicone
• Antimicrobial
• We don’t use cost-saving chemicals

What are Tenura’s Daily Living Aids made from, and why?

Tenura’s Daily Living Aid range is 100% silicone, which means that the products are non-toxic (as chemically inert), washable and dishwasher safe. Due to the gripping properties of the silicone, you are less likely to cause spillages or harm to yourself when using these products in conjunction with chopping boards or as a coaster as items placed on the anti-slip mat/coaster will move less compared to an ordinary counterpart.

The anti-slip mats help prevent injury especially if you chose a suitable colour to indicate a message. Many of our customers choose red mats to highlight that the area could be hot and may require extra attention. Our yellow mats tend to be used in conjunction with the message that the products placed on the mats are general items a person doesn’t want to lose. Such things could include glasses or hearing aids. These non-slip mats are also the most visible in low light areas. Finally, the blue silicone products lend themselves to bedrooms and living rooms. The colour blue is calming and helps to provide contrast to lighter surfaces like wooden furniture or white tiles. If you like to know more about this, you can read our Highlight Objects & Hazards with Tenura Daily Living Aids blog.

Other great features of our silicone living aids is there very high-temperature threshold of 250°C and the fact they are very difficult to rip/tear. Again, this makes them perfect for the kitchen but also hotter work environments such as working with cars and hot power tools. By placing hot power tools on a red anti-slip mat, it indicates a warning to others that those tools may be hot. It also protects the surface on which the mat has been placed and stops the power tools being knocked over or moved as easily. Use the anti-slip mats in combination with our anti-slip grip strips on your work tools to allow you to complete a task without as much strain on joints. If you are feeling adventurous, you can also apply our Tenura grip strips in medical practices or offices or to door handles, crutches and more, as they are safe to use anywhere.

What makes Tenura’s Daily Living Aids Antimicrobial?

To make our silicone products antimicrobial, we add a small percentage mix of Silver Nitrate. Silver has been used in the medical industry for years and can be found in wound dressings, creams and as a coating on medical devices. The silver used in our silicone products is toxic to bacteria, along with some algae and fungi. However, it is not toxic to us. Making our products fantastic for uses in kitchens, medical practices and for vulnerable people who are prone to diseases. To learn more about this, you can read our blog on how Rubber Bath Toys Are A Haven For Bacteria. It is also worth noting that Tenura’s products do not feature toxic, cost-saving chemicals or substances, like phthalate plasticisers, that are banned or restricted in some parts of the EU and USA.

In accordance with article 58 of the BPR, this article has been treated with a biocidal product. Silver nitrate (CAS 7761-88-8) has been added to create antimicrobial properties.

Do you have any product demonstration videos that show how to use your products?

We have a plethora of videos, and they are on our YouTube channel, you can also view them on the Videos tab on the Tenura website.

Do you offer bespoke/­customisable Living Aids for resellers and distributors?

Yes, we do! If you are looking at becoming a reseller or distributor of Tenura Daily Living Aids, we have plenty to offer you. Firstly, we can print full-colour brochures. We can also provide you with a full Photo Download Suite for you to access our images to use within your marketing campaign, whether they are printed or digital, like a Daily Living Aid Catalogue.

We can also custom manufacture our Daily Living Aids to be in keeping with your companies branding. The packaging can also be branded to suit your criteria. We can match the colours of our products to any Pantone or RAL references. If you have limited storage at your facility, we can also offer a drop shipping service. If you are looking at becoming a reseller or distributor of Tenura Daily Living Aids, please contact us to request free samples of our products so you can see the high-quality living aids for yourselves.

Why do you show the price with and without VAT?

Certain people are exempt from paying VAT on some of our products. If you are chronically ill or disabled and the products are for personal use, you are tax exempt. Charities can also claim for VAT exemption if they make the Living Aids purchased available for use at disabled persons home or other domestic use.

If you are unsure if you are eligible for VAT exemption, see our webpage on VAT Exemption, consult Notice 701/7 VAT reliefs for disabled people or contact HM Revenue & Customs National Advice Service on 0845 010 9000 before signing the declaration. Also, please note that the non-slip fabric and the Tenura extreme mat, as well as our anti-slip shower stickers, are not eligible for VAT exemption.

Can I buy on behalf of someone else and still have the VAT deducted?

If you are buying for a person who is VAT exempt (find out if you are by reading “Why do you show the price with and without VAT?”), then you can purchase on behalf of that individual as long as you can provide the correct information that is required. You will need to fill out a VAT exemption form whilst registering for an account or during checkout. Once the form is submitted, all purchases from your account will VAT exempt. For more information on VAT Exemption, please visit our webpage on VAT Exemption.

What payment methods do you accept?

There are seven payment methods we accept they are as follows:

          

Please note that we accept both debit and credit cards for both Visa and Mastercard.

What is non-slip material and how does it work?

It’s complicated. Silicones are synthetic polymers (a long chain of repeated molecules). The bond between the Silicon and the Oxygen is stronger than the Carbon-Carbon bond. Meaning it has stable thermal stability (resistance to mixing), so they are great for environments that are hotter or the organic equivalent (Silicon) would decompose. The properties of the silicone can be changed by substituting organic chemical groups for other chemical groups (such as the methyl group) and cross-linking. This change is what can make silicone properties change. Properties that can be affected are the flexibility, water repellence, and its solubility (dissolvable). Some of these qualities directly correlate to coefficients of friction (levels of grip).

What are the dimensions of your Daily Living Aids?

Silicone Jar & Bottle Openers

Silicone Bottle Opener	6cm diameter
Silicone Jar Opener	12cm diameter

Anti-Slip Table & Floor Mats from Tenura

Silicone Anti-Slip Mats	Small: 25.5cm x 18.5cm Medium: 35.5cm x 25.5cm Large: 45.5 x 38.5cm, 1.5mm in thickness
Anti-Slip Children's Table Mats	30cm x 25cm, 1.5mm thickness
Silicone Anti-Slip Floor Mat	60cm x 45cm, 1.5mm thickness

Anti-Slip Coasters and Cup Holders

Silicone Circular Anti-Slip Coaster	Available in 14cm and 19cm diameter, 1.5mm thickness
Silicone Square Anti-Slip Coasters (Pack of 4)	9cm x 9cm,1.5mm material thickness
Silicone Anti-Slip Cup Holder	9cm diameter

Cutlery Grips

Anti-Slip Cutlery Grips (Pack of 2)	12.5cm cutlery grips, with widths of 37mm
Anti-Slip Children's Cutlery Grips (Pack of 2)	9.8cm cutlery grips, with widths of 17mm

CupCaps

CupCaps (Pack of 2)

6cm and 8cm diameter CupCaps

Grip Strips & Rolls

Anti-Slip Grip Strips	1m x 2cm, with a material thickness of 0.5mm
Anti-Slip Grip Roll	Available in sizes 1m x 2cm, 1m x 20cm, 1m x 30cm, 2m x 30cm, 2m x 40cm, 9m x 20cm, 9m x 40cm, with widths of 0.5mm
Self-Adhesive Anti-Slip Silicone Reel	1m x 20cm, with a width of 0.5mm

Extreme Grip Mats

Tenura Extreme Grip Mat

20cm x 20cm, a thickness of 3.5mm

Non-Slip Fabric

Non-Slip Fabric

50cm x 182cm, the fabric thickness is 2.66mm

Anti-Slip Bathroom Products

Aqua Safe Anti-Slip Bath and Shower Stickers

Available in rolls consisting of approx 30 strips (200mm x 20mm) or 72 circles (40mm)

Can I leave a product review?

We would love to hear your feedback. There are two ways you can leave us a review, firstly for specific product-related ones you can choose to leave a review on the Tenura website, to do this you need to navigate to the product page you are reviewing and click the “reviews” tab. Enter in your data then click “Send”.

Alternatively, you can submit a review via reviews.io. A prompt to do so will arrive in your email inbox a few days after you’ve made a purchase.

I have an idea for a new product, how can I submit my idea to Tenura?

It’s fantastic when great minds get together, so please share your ideas with us. The best way to do this is to tag us in a social post on any of the platforms we use. We would be exceptionally impressed by any prototypes you’ve produced and will share the inspiration with the world, you never know, it may become a part of the Tenura range.

Where can I find more information regarding Tenura and their products?

You can find out more information by visiting our blogs page, which is packed full of helpful content on our products, services, upcoming events, and more. By subscribing to Tenura’s newsletter, you will receive the latest news and exclusive deals. We are also offering subscribers a 10% discount off their next purchase.

How do I contact Tenura?

You can get in touch in a few ways, for instance, call us (on +441254 832266), use the contact us form, or connect with us via our socials (Facebook, Twitter, Instagram and LinkedIn).